In VIEW, storm supervisors operate the dashboards that are created by storm administrators. The following diagram lists the procedures that can be performed by supervisors and administrators in VIEW.
Administrator
Supervisor
Real-time
Create a Dashboard for Real-Time Statistics
Place Real-Time Modules on a Dashboard
Configure a Real-Time Message Alert
Design a Custom Real-Time Statistic
Create Custom Real-Time Events
Observe Real-Time Events (Statistics)
Toggle an Agent's Availability Status
Monitor a Live Agent Conversation
Log an agent Out of storm
Change an OUTBOUND campaign's status
Historical
Create a Dashboard for Historical Reports
Place Historical Reports on a Dashboard
Create a Historical Data Export Report
Create a Custom Historical Report
Apply a Global Filter to a Historical Reports Dashboard
Open a Historical Report for Editing
Use a Historical Report as a Template
Create a Custom Metric
Create a Custom Dimension
Create an Extended Record
Export Historical Reports According to a Schedule
Share Historical Reports With Your Sub-Organisations
Run Historical Reports
Run Historical Reports in the Background
Filter a Historical Report
Download a Historical Report
Dashboard
Change a Dashboard's Properties and Layout
Change the Tabbed Order of Dashboards
Organise Dashboard Tabs into a Menu
Copy a Dashboard and its Contents
Add a Navigation Link to a Dashboard
Share a Dashboard With Other Users
Auto-Cycle Dashboards for Wallboard Display
User management
Control User Access Rights to VIEW Features
Display an Audit Log of VIEW User Actions