Change an OUTBOUND Campaign's Status

This is a procedural topic for supervisors and administrators describing how to change the status of an OUTBOUND campaign.

You change the status on an OUTBOUND campaign in a Dial Campaign module (shown below) on a real-time dashboard.

Prerequisites

• You have logged in to storm with your user log in credentials and then launched the VIEW application. See Log in to storm and Launch VIEW.
• A real-time dashboard has been set up by an administrator. See Create a Dashboard for Real-Time Statistics.
• You are familiar with the VIEW Dashboard Interface.
• The OUTBOUND dialler campaign is visible in a Dial Campaign Module.

Procedure

In a Dial Campaign module, click the button in the Status column for the campaign whose status you want to change.

Status button	Clicking this will...
	Stop or pause the campaign. The campaign pauses if a time of day schedule is active.
	Resume the campaign. Note that the campaign's status changes to automatically while outside a time-of-day schedule window.
	Manually pause the campaign. The campaign's status changes to .

Note: you cannot change the status of a campaign that is in the 'Not Running' status.