VIEW User Guide - About This Document

Software version 6.04.70 Document Revision 5.13

Welcome to the storm® VIEW™ User Guide.

This document describes the VIEW reporting tool and how to use it for reporting on communication into and out of your storm organisation or contact centre. It is intended for report administrators who need to understand how to build reports, and for contact centre supervisors who need to use the reports to view and monitor day-to-day activity and communication.

The document is organised under the following sections:

Section	Description
What's New in This Release	Lists changes from the previous release of this document.
Introduction to VIEW	Provides an overview of storm VIEW and describes how to log in to storm and launch the VIEW application.
The VIEW Dashboard Interface	Provides a detailed description of the VIEW dashboard graphical user interface for supervisors and administrators.
Tasks by Category	Provides a matrix of every procedure that can be performed by supervisors and administrators in VIEW.
Supervisor Tasks	Describes how supervisors can use populated VIEW dashboards that have been configured by VIEW administrators.
VIEW Administration	Provided solely for report administrators who want to set up real-time and historical report dashboards for operation by supervisors and other administrators.
FAQS	Frequently asked questions.
Appendixes	Content related to other topics which some users may find useful.