This section tells you how to use populated VIEW dashboards that have been configured by administrators.
The following topics describe what you can do on a real-time statistics dashboard:
Observe Real-Time Events (Statistics)
Toggle an Agent's Availability Status
Monitor a Live Agent Conversation
Change an OUTBOUND Campaign's Status
The following topics describe what you can do on a historical reports dashboard:
Run Historical Reports in the Background
The following topics describe what you can do with dashboards: