General
Log on to DTA
Pair a PSTN device with DTA
Change your availability status
View your activity log
Opt in and out of agent groups and hunt groups
View your personal call/interaction history
Change how queue statistics are displayed
Log out of DTA
Voice
Take an incoming call
Make an outgoing call
Perform Basic In-Call Functions
Add a Participant to a Call
Transfer a Call
Consult With Another Party During a Call
Host a Personal Audio Conference
Take a secure payment with PADLOCK
Access your personal voicemail messages
Text-based
Handle web chat
Handle an incoming SMS message
Compose an SMS message
Handle an incoming email
Claim (cherry-pick) a queue email
Deal with follow-up email messages
Compose an email
Handle an incoming Trustpilot message
Handle an incoming Twitter message
Handle an incoming Facebook message
Handle an incoming LINE message
Handle an incoming Viber message
Search Social Media Messages
View queued text-based interactions
Handle your unprocessed messages
User to User Messaging
Chat to a single user
Chat to multiple users in a group chat
Reply to a chat message
Search chat messages
Chat room members
Video Conferencing
Authenticating storm to use Zoom
Host a Zoom Meeting
Join a ZOOM Meeting
Zoom Meeting Controls
Zoom Participants Panel