Real-Time Events Selector

Administrators only

This section describes the real-time events selector. This is a collection of real-time events available to the following real-time modules and is referenced from the documentation sections of these modules.

            

Note: the terms 'real-time events' and 'real-time statistics' are synonymous.

In the dialog, which is accessed directly from the real-time modules, the events are presented under the following sections:

 

Bespoke Options

FLOW Scripts Events

Agents Events

Agent Groups Events

Queues Events

Queue Groups Events

Agent Call Completion Code Events

Queue Call Completion Code Events

Conferences Events