Bespoke options

Bespoke options

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Bespoke Options

This category includes real-time events for LOCK and PADLOCK, and SIP trunking, as well as custom real-time events. For any additional applications that appear here, see your storm support representative.

<LOCK/PADLOCK custom label>

Event	Description
Refused	The payment transaction has been refused. This statistic resets overnight.
Authorised	The payment transaction has been authorised. This statistic resets overnight.
Error	There was an error associated with the payment transaction. This statistic resets overnight.

SIP Trunk

Event	Description
External Call Attempt Count	The number of outbound call attempts made to external destinations, regardless of whether the call was answered or not. This statistic resets overnight. See the note at the bottom of the table.
External Call Attempt Volume	The number of outbound call attempts to external destinations currently in progress. See the note at the bottom of the table.
External Call Answered Count	The number of answered outbound calls to external destinations. This statistic resets overnight. See the note at the bottom of the table.
Internal Call Attempt Count	The number of inbound call attempts received through the SIP trunk from external destinations, regardless of whether the call was answered or not. This statistic resets overnight.
Internal Call Attempt Volume	The number of inbound call attempts through this SIP trunk currently in progress.
Internal Call Answered Count	The number of inbound calls received through the SIP trunk from external destinations where the call was answered. This statistic resets overnight.
Internal Call Answered Volume	The number of connected inbound calls currently in progress through this SIP trunk.
External Call Answered Volume	The number of connected outbound call attempts to external destinations currently in progress. See the note at the bottom of the table.
Note: for an event of this type, external outgoing calls may be recorded against the site’s or (partition’s) default SIP trunk, which may not be the actual trunk used to make the call. This is because the platform does not have visibility of the trunk used to initiate the call.

SIP Site

Event	Description
External Call Attempt Count	The number of outbound call attempts made from the site to external destinations, regardless of whether the call was answered or not. This statistic resets overnight.
External Call Attempt Volume	The number of outbound call attempts from this site to external destinations currently in progress, regardless of whether the call has been answered or not.
External Call Answered Count	The number of outbound calls made from the site to external destinations where the call was answered. This statistic resets overnight.
External Call Answered Volume	The number of connected outbound calls from this site to external destinations currently in progress.
Internal Call Attempt Count	The number of inbound call attempts to the site's default SIP trunk from external destinations, regardless of whether the call was answered or not. This statistic resets overnight.
Internal Call Attempt Volume	The number of inbound call attempts to this site's default trunk currently in progress, regardless of whether the call has been answered or not.
Internal Call Answered Count	The number of inbound calls received at the default trunk for the site from external destinations where the call was answered. This statistic resets overnight.
Internal Call Answered Volume	The number of connected inbound calls currently in progress to this site's default trunk.

SIP Partition

Event	Description
External Call Attempt Count	The number of outbound call attempts to external destinations made through all SIP trunks for the organisation, regardless of whether the call was answered or not. This statistic resets overnight.
External Call Attempt Volume	The number of outbound call attempts to external destinations currently in progress for the organisation, regardless of whether the call has been answered or not.
External Call Answered Count	The number of outbound calls to external destinations made through all SIP trunks for the organisation where the call was answered. This statistic resets overnight.
External Call Answered Volume	The number of connected outbound calls to external destinations currently in progress for the organisation, regardless of whether the call has been answered or not.
Internal Call Attempt Count	The number of inbound call attempts from external destinations for the organisation, regardless of whether the call was answered or not. This statistic resets overnight.
Internal Call Attempt Volume	The number of inbound call attempts to the organisation currently in progress, regardless of whether the call has been answered or not.
Internal Call Answered Count	The number of inbound calls received from external destinations for the organisation where the call was answered. This statistic resets overnight.
Internal Call Answered Volume	The number of connected inbound calls to the organisation currently in progress.