Configure a real-time Readout module

Configure a Real-Time Readout Module

This is a procedural topic for administrators describing how to configure a real-time Readout module.

This topic also covers the following related tasks:

Change an Event Value's Display Size

Change an Event's Measurement Type

Change an Event's Unit of Measurement

Configure an Event's Value to Change Colour on Reaching Chosen Thresholds

Prerequisites

You have logged in to storm with your user log in credentials and then launched the VIEW application. See Log in to storm and Launch VIEW.
You are familiar with the VIEW Dashboard Interface.
You have created a real-time dashboard. See Create a Dashboard for Real-Time Statistics.
You know how to place real-time modules from the Module palette. See Place Real-Time Modules on a Dashboard.

Basic Configuration

From the Module palette, drag and drop a Readout module onto an empty part of the dashboard.

Click the button in the module's title bar to display the configuration options.
Click Select to add the real-time event.

In the dialog displaying a categorised list of entities configured in your contact centre, select the desired event and then click OK at the bottom of the dialog.

Note: at the bottom of each category of events, click the Show More link to show more entities as necessary. To quickly search for an entity or an event, type its name in the filter field at the top of the dialog.

For a complete list and descriptions of all events available in this dialog, see Real-Time Events Selector.

In the configuration panel, the chart updates with data for the selected real-time event immediately:

Optionally, enter a meaningful description for the readout. This will appear in a tooltip when a mouse cursor hovers over the module's title bar. The module title takes its name from the selected event but edit this if required.
If desired, change the height and colour of the module's title bar using the title height control and by clicking a colour on the colour bar.

Click the module's Save button.

Related Tasks

Task

Procedure

Change an Event Value's Display Size

Select the Manual option and then adjust the font size to the desired size.

Change an Event's Measurement Type

From the Displayed Attribute options list, select another type of statistic to display for the event. It is up to you to ensure that the selected type is meaningful for the event.

Current Value	The current value of the statistic. This can be a discrete value such as a string, or a cumulative value such as a running total of collected funds.
Minimum	The lowest value for the statistic today.
Maximum	The highest value for the statistic today.
Update Count	The number of times the statistic has been incremented today.
Average Update Value	The Current Value divided by Update Count. Use this for a cumulative sequence of values (that is, where the current value is the sum total of all values today). An example of a cumulative sequence is £15, £20, £60, which could represent the donations to a charity as they build up. The Average Update Value is then £60 (current cumulated value) divided by the update count of 3, giving £60 ÷ 3 = £20.
Average Value	Use this for a non-cumulative sequence of values (that is, where the current value is NOT the sum of all values today). For a queue wait time statistic, which updates every second, the Average Value is the rolling average of all callers in the queue calculated every second. For other statistics, the average is the sum of all Current Value values divided by Update Count. In the non-cumulative sequence of 5, 10, 3, 3, the Average Value is 5 + 10 + 3 + 2 (the sum of all values) divided by the update count of 4, giving 20 ÷ 4 = 5.

Note: if you select another measurement type, ensure that you edit the name of the module to reflect the new behaviour. For example, if your module includes the '<Queue> Current Queue Length' real-time event, and you change its type to 'Maximum Value', you might edit its name to include the phrase 'Maximum Queue Length'. Changing a module's name is described in the 'Basic Configuration' section, above.

Change an Event's Unit of Measurement

From the Display Format options list, select another format. It is up to you to ensure that the selected format is meaningful for the event.

Number	A whole number.
Text	Use this for a string of alphanumeric characters. Displays the value as plain text.
Percentage	Use this for decimal values that can be expressed as percentages. Multiplies the event value by 100 and displays the % symbol.
Minutes	Use this for a short duration event. Displays the value in minutes and seconds. For example, 70 is displayed as 1:10
Hours	Use this for a long duration event. Displays the value in hours minutes and seconds. For example, 4530 is displayed as 1:15:30.
Currency	Use this for a currency value. Displays the value in your organisation's default currency. For example, £80.

Configure an Event's Value to Change Colour on Reaching Chosen Thresholds

Click Alert.

Type threshold value limits next to some or all of the colours, which when exceeded will display the value in those colours.

For example, with the settings shown, a value will display in green at 10, in blue at 40, and in red at 70.

Explore Further

How VIEW Works

Design a Custom Real-Time Statistic