Configure a Real-Time Pie Chart Module

This is a procedural topic for administrators describing how to configure a real-time Pie Chart Module.

Remove an Event from a Pie Chart

Change an Event Name

Change an Event's Measurement Type

Prerequisites

• You have logged in to storm with your user log in credentials and then launched the VIEW application. See Log in to storm and Launch VIEW.
• You are familiar with the VIEW Dashboard Interface.
• You have created a real-time dashboard. See Create a Dashboard for Real-Time Statistics.
• You know how to place real-time modules from the Module palette. See Place Real-Time Modules on a Dashboard.

Basic Configuration

1. From the Module palette, drag and drop a Pie Chart module onto an empty part of the dashboard.

2. Click the button in the module's title bar to display the configuration options.

3. Enter a meaningful name and description for the pie chart. The description will appear in a tooltip when a mouse cursor hovers over the module's title bar.

4. If desired, change the height and colour of the module's title bar using the title height control and by clicking a colour on the colour bar.

5. Click Add Events to add a set of real-time events where each event will be represented by bar on the chart. A dialog displays a categorised list of entities configured in your contact centre.

6. Use the dialog's controls to select the desired events and then click OK at the bottom of the dialog.

The chart updates with data for the selected real-time events immediately:

7. Click the module's Save button.

Related Tasks

Task	Procedure
Remove an Event from a Pie Chart	Click the event's button.
Change an Event name	Edit the event name directly and then click Save.
Change an Event's Measurement Type	Click the Count button and then select another type of statistic to display for the event. You Ensure that the selected type is meaningful for the event. Update Count The number of times the statistic has been incremented today. Current Value The current value of the statistic. This can be a discrete value such as a string, or a cumulative value such as a running total of collected funds. Minimum Value The lowest value for the statistic today. Maximum Value The highest value for the statistic today. Average Update Value The Current Value divided by Update Count. Use this for a cumulative sequence of values (that is, where the current value is the sum total of all values today). An example of a cumulative sequence is £15, £20, £60, which could represent the donations to a charity as they build up. The Average Update Value is then £60 (current cumulated value) divided by the update count of 3, giving £60 ÷ 3 = £20. Average Value Use this for a non-cumulative sequence of values (that is, where the current value is NOT the sum of all values today).  For a queue wait time statistic, which updates every second, the Average Value is the rolling average of all callers in the queue calculated every second. For other statistics, the average is the sum of all Current Value values divided by Update Count. In the non-cumulative sequence of 5, 10, 3, 3, the Average Value is 5 + 10 + 3 + 2 (the sum of all values) divided by the update count of 4, giving 20 ÷ 4 = 5. Note: if you select another measurement type, ensure that you edit the name of the module to reflect the new behaviour. For example, if your module includes the '<Queue> Current Queue Length' real-time event, and you change its type to 'Maximum Value', you might edit its name to include the phrase 'Maximum Queue Length'. Changing an event's name is described in Change an Event Name, above.

Explore Further

How VIEW Works

Design a Custom Real-Time Statistic