Routing Tasks
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Routing Tasks

The storm platform routes each contact (A) entering the platform on an access point (B) to a destination using a route plan (C).

Shown below are the storm routing components that you can configure. Click on the diagram or the list below to navigate directly to that task.

  1. View your access points
  2. Create an access point group 
  3. Configure main routing on an access point 
  4. Configure scheduled routing on an access point 
  5. Configure origination-dependent routing on an access point 
  6. Configure routing using an auto-attendant (IVR) 
  7. Route by percentage weighting
  8. Add a Twitter access point
  9. Add a Facebook access point
  10. Add a Viber access point
  11. Add a LINE access point
  12. Add a Trustpilot access point
  13. Configure voicemail

An access point can be of the following types:

telephone number (access number)

web chat URL

Viber

email address

Twitter (public/direct message)

LINE

SMS short/long code

Facebook (public/direct message)

Trustpilot