Add a Facebook Access Point

You must register a Facebook page account on the storm platform. This tells storm about the Facebook page from which to capture posts and comments. Facebook (Public) and Facebook (Direct Message) access points are created automatically when you register the page.

The public and direct message Facebook access points are available on the Configure Access Points screen, where you can assign route plans to them. These may be used to forward Facebook messages to an agent group whose members can monitor the Facebook posts and reply to them from the DTA.

1. Log in to a Facebook account that has administrator rights for the Facebook page you want to add.
2. From the STUDIO main screen, select Service Configuration > Templates & Profiles > Facebook Page Accounts.

3. Click Add Account and then enter the page name and ID.

4. Click Save. On the screen that is displayed, click the Continue button to allow storm access to the required page.

The new Facebook page account is displayed on the Facebook Page Accounts screen:

Facebook (Public) and Facebook (Direct Message) access points are displayed on the Configure Access Points screen.