What's New in VIEW Standard Historical Reports

Doc revision	Date	Change history
1.05	04 Oct 2023	Web Chat Queues and Web Chat Sessions List topics. Updated to state that these reports now apply to Web Chat 1.0 only. Agent Groups topic. Update to the description of the 'Failed Calls' metric.

Added in Previous Releases

Doc revision	Date	Change history
1.04	09 Jan 2023	Incoming Communication topic. Updated. The metrics in this report can now be broken down by the storm access point (Access dimension). Internal Calls topic. Updated. The metrics in this report can now be broken down by the called user (Called Username dimension). Incoming Emails List topic. Updated. This report now includes the Originating Address and Destination Address data export fields.
1.03	14 Apr 2022	Agent Groups topic. Updated to highlight that the report is similar to the real-time Agent Group module in its 'agent group' configuration mode.
1.02	02 Feb 2022	Introduction to the VIEW Standard Historical Reports. New report summary tables. You can now see the names of all reports and brief descriptions on a single page.
1.01	6 May 2021	Voice Queues report: Clarification of the Avg Call Handling Duration metric.
1.00	16 Jul 2020	First issue. A small number of standard historical reports were previously documented in the VIEW User Guide under the title 'Pre-defined Historical Reports'.