VIEW Standard Historical Reports Reference Guide - About this Document

Document Revision 1.05

Welcome to the storm® VIEW™ Standard Historical Reports Reference Guide.

This document describes the standard historical reports that are delivered with VIEW and available to report administrators for use out-of-the-box, or as templates.

The document is organised under the following sections:

Section	Description
What's New in this Release	Lists changes from the previous release of this document.
Introduction to Standard Historical Reports	An overview of the standard historical reports in storm VIEW.
General Reports	Describes the standard reports, which display historical statistics for all incoming and outgoing communications in contact centre and back office settings.
Queue Reports	Describes the standard reports, which display historical statistics for all incoming communications arriving at your contact centre through queues.
Agent Reports	Describes the standard reports, which display historical statistics for all incoming and outgoing communications measured against contact centre inbound agents.
OUTBOUND Reports	Describes the standard reports, which display historical statistics for communications generated by the storm OUTBOUND application during live-agent and text-based campaigns.