OUTBOUND Reports

This section documents the reports for multi-channel communications measured against your contact centre inbound agents.

Report	What Does it Show?
OUTBOUND Agent Campaigns	This report displays the number of agent calls that were connected to contacts in storm OUTBOUND dialler campaigns. It also provides agent talk durations, hold durations, and other summary statistics for each campaign.
OUTBOUND Campaigns List	This report is a data export providing details of each interaction that was made in live-agent and text-based storm OUTBOUND campaigns.
OUTBOUND Agent Preview Calls	This report displays the total number of preview calls that were made in OUTBOUND agent campaigns along with the call durations. It applies exclusively to OUTBOUND campaigns that used the Preview pacing profile.