OUTBOUND Agent Preview Calls
This report displays the total number of preview calls that were made in OUTBOUND agent campaigns along with the call durations. It applies exclusively to OUTBOUND campaigns that used the Preview pacing profile.
Basic Information
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Category |
OUTBOUND |
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Custom or data export |
Custom |
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Channels |
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Historical Data Source |
CONTACT Agent Activity |
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Supported formats |
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Dimensions and Metrics
The report is broken down by the Day and 15 Minute Periods dimensions. The following metrics are displayed for each day, or for the 15-minute periods on a selected day.
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Metric |
Description |
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OUTBOUND Preview Calls |
The number of OUTBOUND preview calls. |
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Total Preview Duration |
The total time agents spent previewing contacts in OUTBOUND dialler preview campaigns. Any parts of preview durations extending beyond the end of the reporting period are excluded. In HH:MM:SS |
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Avg Preview Duration |
The average time an agent spent previewing contacts in an OUTBOUND dialler preview campaign. Any parts of preview durations extending beyond the end of the reporting period are excluded. In MM:SS |
Report Filters
None.