Configure a Real-Time Planned Calls Module

This is a procedural topic for administrators describing how to configure a real-time Planned Calls Module.

This topic also covers the related tasks Display 'Not Dialled' and 'Active' Calls.

Prerequisites

• You have logged in to storm with your user log in credentials and then launched the VIEW application. See Log in to storm and Launch VIEW.
• You are familiar with the VIEW Dashboard Interface.
• You have created a real-time dashboard. See Create a Dashboard for Real-Time Statistics.
• You know how to place real-time modules from the Module palette. See Place Real-Time Modules on a Dashboard.

Basic Configuration

1. From the Module palette, drag and drop a Planned Calls module onto an empty part of the dashboard.

2. Click the button in the module's title bar to display the configuration options.

3. Enter a meaningful name and description for the module. The description will appear in a tooltip when a mouse cursor hovers over the module's title bar.

4. From the Displayed Campaign options list, select the OUTBOUND campaign whose retries and callbacks you want to display and then click Save.

Related Tasks

Task	Procedure
Display 'Not Dialled' and 'Active' Calls	In the configuration panel, select the Not Dialled and/or Active check boxes and then click Save. The results are displayed on the first bar of the chart.

Explore Further

How VIEW Works