Wrap Panel

This is displayed automatically during or at the end of an interaction, prompting you to select a completion code to report the outcome of the interaction. The available codes are configured by your storm administrator. The panel closes automatically when you submit a completion code.

You can operate this panel by using your mouse or keyboard (see Accessibility Features).

Voicemail panel with 4 labels, numbered 1 to 4

Label 1

Panel help and control buttons

	Displays this Help page.
	Hides the panel. You can restore it by clicking its button in the Interactions Panel.

Label 2

Completion code sub-panel

Use this for selecting completion codes. Although, this is typically a simple drop-down list of completion codes from which you must select one (as shown above), it can also be more complex. For example, a two- or three-tiered form, a set of buttons, or a text entry field.

Label 3

Callback options sub-panel

This is shown if you are a dialler agent participating in a storm OUTBOUND campaign and the selected completion code is of type 'callback'.

Use the controls to set the date and time at which storm OUTBOUND should generate a callback for the contact.

The 'Callback Number' section allows you to specify a different number on which the contact should be called at the scheduled date and time.

Label 4

Send Codes button

Click this to submit the selected completion code to storm at the end of the interaction. This does not apply if you have selected a completion code button.