Subject to user rights.
This is accessed by clicking the button on the Toolbar and then the panel's Contacts button.
Use this tab to see and manage your contacts.
Clicking this displays this Help page in a separate window. |
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Hides the Comms panel. You can restore it by clicking the Comms button on the Toolbar. |
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Use this to search for a particular name, email address, or telephone number. The contact list filters as you begin typing characters in the field. The search terms are displayed below the controls. You can remove a search term by clicking its button. The button is for filtering your contacts list by type of contact (for example, external contacts only) or by agent group. Note: the 'Treatment' option filters on hunt groups, supervised groups, queues, pickup groups, paging groups, services, shared voicemails. These entities are not associated with an availability status. The applied filter name appears at the top of the list. Any contact name, email address, or telephone number search is performed within the filtered list. |
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Favourite Contacts list |
Displays contacts that you have marked as favourites. The symbol and colour indicates the current availability status of the contact (see Contacts List, below). |
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Displays your organisation's contacts in alphabetical order along with their user group (typically, their department). Administrators who cannot log in to the DTA are not displayed in the list. A contact's symbol and colour indicates the type of contact and their status, where relevant. Users
Queues
Other Entities
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Clicking or anywhere on the contact displays the contact's details such as the name of the status they are in, and their contact addresses. You can click on a telephone number or email address to initiate an interaction with the contact on that channel. For an email address, the button copies the address to the clipboard so that it can easily be pasted into To and Cc fields when composing emails. You can also drag the email address into these fields. You can also do the following:
Clickingat the top of the panel, or at the bottom of the panel closes it. |
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Scroll buttons |
Indicates the number of contacts who are currently in view and the total number of contacts in your contacts list. Use the arrow buttons to see contacts who are not currently visible in the panel.
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See Also
Make an Outgoing Call (By Selecting the Contact).