Outgoing Callers

This report displays manual outgoing calls that were made by storm users and also the call durations. It also show you the hours of a day when the calls were made. You can filter the dashboard report to show outgoing calls made by particular users.

Note: not all columns are shown (see below for full details).

Basic Information

Category	General
Custom or data export	Custom
Channels
Historical Data Source	CONTACT Data Records
Supported formats
Key to table

Dimensions and Metrics

The report is broken down by Caller Username, Date, and Hour of Day dimensions. The following metrics are displayed for each caller, or for the hours of the day on a selected date for a selected caller:

Metric	Description
Outgoing Calls (Manual)	The number of manual outgoing external calls from your organisation. This includes any attempts to dial external parties during consultation calls.
Outgoing Answered Calls	The number of users whose manual outgoing calls were answered. Note: a call to a busy number in which the network plays a busy message to the caller is counted as an answered call.
Total Outgoing Talk Duration	The total talk duration on manual outgoing calls. In HH:MM:SS
Avg Outgoing Talk Duration	The average talk duration on a manual outgoing call. In MM:SS
Total Outgoing Hold Duration	The total hold duration on manual outgoing calls. In MM:SS
Avg Outgoing Hold Duration	The average duration for which user held a manual outgoing call. In MM:SS

Report Filters

Filter

Setting

Configurable on dashboard?

Caller Username

Displays statistics for all storm users.

Yes. Use the filter to include or exclude particular users.

To revert to showing all users, set the filter to 'Not Equal to' followed by an empty string.

For instructions on applying filters to a dashboard report, see Filter a Historical Report'.