Incoming Call Originations

This report displays the originating numbers from which calls arrived at storm. It also shows each call duration, which is measured from when the call entered storm to when the call ended. You can filter the dashboard report to show calls from particular telephone numbers.

 

Note: calls from withheld numbers are included in the statistics.

Basic Information

Category	General
Custom or data export	Custom
Channels
Historical Data Source	CONTACT Data Records
Supported formats
Key to table

Dimensions and Metrics

The report is broken down by the Originating Address and Hour of Day dimensions. The following metrics are displayed for each telephone number, or for the hours of the day for a selected number:

Metric	Description
Incoming Calls	The number of external incoming calls to your organisation.
Total Incoming Call Duration	The total call duration of all external incoming calls to your organisation. In HH:MM:SS
Avg Incoming Call Duration	The average duration of an external incoming call to your organisation. In MM:SS

Report Filters

Filter	Setting	Configurable on dashboard?
Originating Address	Displays statistics for all telephone numbers.	Yes. Use the filter to include or exclude particular telephone numbers. To revert to showing all telephone numbers, set the filter to 'Not Equal to' followed by an empty string.