Real-Time Alerts
Administrators only
You can configure alerts on a real-time dashboard to draw attention to real-time activity in your organisation. There are two types of real-time alert:
- Module colour alerts
- Message alerts
In any of the following modules, you can configure statistics to be highlighted in one of five distinctive colours when they reach specified threshold values.
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For example, in the Agent Group module below, the status' Time column is configured to change to red when an agent has been in the Unavailable state for a specified duration.
See the 'Related Tasks' sections of the following procedural topics to learn how to configure colour alerts:
Configure a Real-Time Readout Module
Configure a Real-Time List Module
Configure a Real-Time Gauge Module
Configure a Real-Time Agent Group Module
Configure a Real-Time Queues Module
You can configure a message to appear as a pop-up on a real-time dashboard or be sent as an email or SMS text message to selected recipients when a trigger condition is met.
Shown below is a pop-up message alert as it would appear on a real-time dashboard.
The trigger condition can be based on a single statistical event or on a formula. An alert can be configured to appear at particular times. Message alerts are listed in the Alerts Module as they are raised.
See also, Create a Real-Time Message Alert.