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Create a Metric: Count

This section follows on from the section Create a Custom Metric and provides instructions on how to create a metric of type 'Count'.

Configuration

  1. Name the metric to indicate its type. For example, 'Incoming Calls' and 'Incoming Call Count' both indicate a metric of type count.

  2. Select the predefined category in which the metric should appear for selection in the Report Builder's Metric Selector panel.

  3. Select 'Count' as the metric type.

  1. If the metric is required to count a filtered set of data records, click Add Filter. Select an appropriate filter for the metric and then click OK.

  1. Configure the filter value and then click OK.

Note: the Historical Data Export Fields Reference in the storm VIEW Historical Data Source Reference Guide describes all of the data export fields to which VIEW filters relate.

  1. Add further filters as necessary and then click Save.

The new metric is now available in the Report Builder's Metric Selector panel (in the Custom subcategory) from where it can be added to historical reports created in this data source.