Organisation Licence Usage Data Source
The Organisation Licence Usage historical data source displays licences that are currently assigned to users across your organisation. Out of these licences, it indicates the number of concurrent and contingency licences that are in use. The list of licences updates every five minutes.
Licences are in use (acquired) when users log in to any of the following interfaces:
They are released when users log out of these interfaces.
Supported licences are listed in the table below.
|
Licence type |
User type or service feature in storm UC/CONTACT |
|
Meeting Room |
User type 'Meeting Room' |
|
UC User |
User type 'UC User' |
|
Inbound Agent |
User type 'Inbound Agent' |
|
OUTBOUND Agent |
User type 'Dialler Agent' |
|
Supervisor |
User type 'Supervisor' |
|
Switchboard Operator |
User type 'Contact Switchboard Operator' |
|
UC Switchboard Operator |
User type 'UC Switchboard Operator' |
|
Supervisor Switchboard Operator |
User type 'Supervisor Switchboard Operator' |
|
Recording |
Service feature 'Recording' |
|
User Voicemail |
Service feature 'Unified Communications' |
|
Conferencing |
Service feature 'Conferencing' |
|
Agent Calls |
Service feature 'Agent Calls' |
|
Agent SMS |
Service feature 'Agent SMS' |
|
Agent E-mail |
Service feature 'Agent E-mail' |
|
Agent Web Chat |
Service feature 'Agent Web Chat' |
|
Agent Social Media |
Service feature 'Agent Social Media' |
To illustrate how licence usage is displayed in this data source, consider the following example. It shows that, across the entire organisation, six licence types were assigned to users by storm UC/CONTACT administrators resulting in six records. At 16:55:00, concurrent licences of most types were in use as a result of agents who were logged in to their devices. A small number contingent licences were also in use at this time.
|
Organisation ID |
Licence Type |
Start Date Time |
End Date Time |
Total Concurrent Count |
Total Contingency Count |
|
129 |
Agent Calls |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Agent E-mail |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
50 |
5 |
|
129 |
OUTBOUND Agent |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
0 |
0 |
|
129 |
Inbound Agent |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Recording |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Supervisor |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
5 |
0 |
Five minutes later, at 17:00, the update added six additional records to the report. These indicate that many of the concurrent licences were released as a result of agents logging out of their devices.
|
Organisation ID |
Licence Type |
Start Date Time |
End Date Time |
Total Concurrent Count |
Total Contingency Count |
|
129 |
Agent Calls |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Agent E-mail |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
50 |
5 |
|
129 |
OUTBOUND Agent |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
0 |
0 |
|
129 |
Inbound Agent |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Recording |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
200 |
0 |
|
129 |
Supervisor |
2019-08-16 16:50:00 |
2019-08-16 16:55:00 |
5 |
0 |
|
129 |
Agent Calls |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
50 |
0 |
|
129 |
Agent E-mail |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
5 |
0 |
|
129 |
OUTBOUND Agent |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
0 |
0 |
|
129 |
Inbound Agent |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
50 |
0 |
|
129 |
Recording |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
50 |
0 |
|
129 |
Supervisor |
2019-08-16 16:55:00 |
2019-08-16 17:00:00 |
0 |
0 |
Comparison With the Licence Usage Data Source
The Licence Usage data source shows licence usage at an individual user level.
For example, consider a user who is permitted to handle calls and emails. When this user logs onto the agent desktop (storm DTA) and a paired device such as a deskphone, two 'Inbound Agent' licences are acquired against the agent, one for the agent desktop and the other for the phone. The Organisation Licence Usage data source displays this as a single 'Inbound Agent' licence whilst the Licence Usage data source displays two acquired instances of the licence.
Explore Further
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Section |
Description |
|
Provides a detailed description of each data export field in this data source and shows how the field is populated for the different parts on an interaction. There is a topic for each data export field. The information will help you to interpret and build data export report. Each topic in this section also indicates whether the data export report supports a filter, a dimension, or both. Knowing that a data export field supports a filter means that you can design metrics to include or exclude values reported the field. Knowing that a data export field supports a dimension means that you can break down metric values in a custom report on the basis of values reported in the field. |
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Provides a detailed description of the standard metrics in this data source. You use metrics to create Custom Historical Reports. |