Unprocessed Messages Panel

This is accessed by clicking the button on the Toolbar.

If you are an agent, use this panel to handle SMS, email, and social media messages that you previously ignored. Web chat messages are not included.

If you are a supervisor, use this panel to see unprocessed messages for all of your agents. Also, if you have previously prevented particular agent-outgoing messages from being sent to their destinations (via the storm supervisor approval system), use this panel to reconsider either approving or deleting those messages.

Label 1

Panel help and control buttons

	Displays this Help page.
	Expands a single-width panel to double width, or a double-width panel to maximum width. Maximum width takes up all of the available workspace to the right.
	Collapses a double-width panel to single width, or a maximum width panel to double-width.
	Closes the panel.

Label 2

Unprocessed messages

The list of unprocessed messages. Click a message to open a panel for handling the message (for example, in the Email - Unprocessed Panel or the SMS- Unprocessed Panel).

A message that is tagged with an owner is one that was routed to that agent and then ignored by them.

Label 3

Refresh and scroll buttons

Indicates the number of unprocessed messages that are currently in view and the total number of messages that have accumulated. Use the available arrow buttons to see items that not currently visible in the panel.

	Refreshes the panel to include any interactions that may have been tagged as unprocessed after you opened this instance of the panel or last refreshed it.
	Displays the first page of items.
	Displays the previous page of items.
	Displays the next page of items.
	Displays the last page of items.