Activity Log Panel

This is accessed by clicking the button on the Toolbar.

Use this panel to see a breakdown of your personal activity on any day in the rolling seven-day period and to see real-time statistics for the agent groups of which you are a member.

You can operate this panel by using your mouse or keyboard (see Accessibility Features).

Label 2

Panel control buttons

	Expands a single-width panel to double width, or a double-width panel to maximum width. Maximum width takes up all of the available workspace to the right.
	Hides the panel. You can restore it by clicking the Activity Log button on the Toolbar.
	Closes the panel.

Label 3

Tabs

These are shown only if you have the user rights to see both the activity log and group statistics.

Activity Log
	Displays a breakdown of your personal activity on any day in the rolling seven-day period. See Activity Log Tab below.
Group Statistics
	Displays real-time statistics for the agent groups of which you are a member. See Group Statistics Tab below.

Activity Log Tab

Voicemail panel with 4 labels, numbered 1 to 4


		Activity Date	Displays the date for which the panel is displaying statistics. Click the and buttons to display statistics for another day in the rolling seven-day period.
		Today/Yesterday buttons	Click these to display statistics for today or yesterday.
		Statistics	Displays your availability and interaction-handling statistics for the selected day. Today's statistics are highlighted in green. The statistics that you see here are configured by your storm administrator.
		Filter button	Allows you to filter the Status Duration list (below).
		Refresh button	(Today's statistics only) Updates the panel to display today's latest real-time statistics.
		Status Durations	The list of statuses that you entered into on the selected day. The time when you entered each status and your duration in each is also displayed.

Note: administrators and supervisors should note that the format of the displayed statistics is the same as that presented for those statistics in the underlying historical reports in storm VIEW except where the format in VIEW is in minutes. In this case, the Activity Log panel/tab presents the format in ‘hours’. For example, ‘90 minutes’ in VIEW is presented as ‘01:30’ in DTA.

Group Statistics Tab

In Single-Width View

Label 1

Agent Group

The name of the agent group. The panel displays statistics for all agent groups of which you are a member.

Label 2

Statistics

The statistics for each agent group. These have the following meanings:

Queue Length
	The number of contacts who are waiting to be serviced by agents in this group.
Available
	The number of available agents in the group.
Busy
	The number of agents in the group who are not available to service callers. This is the arithmetic difference between Logged In and Available.
Logged In
	The number of agents in the group who are currently logged in to DTA.
SLA
	Service Level Agreement. The number of interactions that have been answered by agents in this group as a percentage of the total number of offered interactions in the group. If 'n/a' is displayed, this means that no interactions have yet been offered to agents in the group.

A '?' symbol in place of a value indicates that the value for that statistic is currently unknown or cannot be calculated.

Label 3

Scroll bar

Up to three agent groups are displayed at a time. Use the scroll bar to see statistics for other agent groups.

In Double and Maximum-Width Views

Voicemail panel with 4 labels, numbered 1 to 4

Label 1

Statistics column headings

See the 'Statistics' section of the single-width view above for the meanings of the icons in the column headings.

Label 2

Statistics grid

The statistics for each agent group of which you are a member.

A '?' symbol in place of a value indicates that the value for that statistic is currently unknown or cannot be calculated.

Label 3

Scroll buttons

Indicates the number of agent groups that are currently in view and the total number of agent groups. The number of agent groups displayed per page depends on your screen size and zoom level, with a maximum of 20 agent groups displayed per page. Use the arrow buttons to see agent groups that are not currently visible in the panel.

	Displays the first page of items.
	Displays the previous page of items.
	Displays the next page of items.
	Displays the last page of items.