This is accessed by clicking the button on the Toolbar.
Use this panel to see a breakdown of your personal activity on any day in the rolling seven-day period and to see real-time statistics for the agent groups of which you are a member.
You can operate this panel by using your mouse or keyboard (see Accessibility Features).
|
|
|
|
||||||||
|
Panel control buttons |
|
|||||||||
|
Tabs |
These are shown only if you have the user rights to see both the activity log and group statistics.
|
|
|
|
|
|
Activity Date |
Displays the date for which the panel is displaying statistics. Click the and buttons to display statistics for another day in the rolling seven-day period. |
|
|
Today/Yesterday buttons |
Click these to display statistics for today or yesterday. |
|
|
Statistics |
Displays your availability and interaction-handling statistics for the selected day. Today's statistics are highlighted in green. The statistics that you see here are configured by your storm administrator. |
|
|
Filter button |
Allows you to filter the Status Duration list (below). |
|
|
Refresh button |
(Today's statistics only) Updates the panel to display today's latest real-time statistics. |
|
|
Status Durations |
The list of statuses that you entered into on the selected day. The time when you entered each status and your duration in each is also displayed. |
|
|
|
|
||||||||||||||||||||
|
Agent group statistics |
Displays the statistics for each agent group of which you are a member. The statistics have the following meanings:
A '?' symbol in place of a value indicates that the value for that statistic is currently unknown or cannot be calculated. |
|||||||||||||||||||||
|
Scroll buttons |
Indicates the number of agent groups who are currently in view and the total number of agent groups of which you are a member. Use the arrow buttons to see agent groups who are not currently visible in the panel.
|
See Also