Queue View Panel

This is accessed by clicking the button on the Toolbar.

Use this panel to see queued text-based interactions in your organisation. Text-based interaction channels include email, SMS text, and digital channels (social media and web chat).

Label 1

Panel help and control buttons

	Displays this Help page.
	Expands a single-width panel to double width, or a double-width panel to maximum width. Maximum width takes up all of the available workspace to the right.
	Collapses a double-width panel to single width, or a maximum width panel to double-width.
	Closes the panel.

Label 2

Queue Group Selector

Allows you to select the queue group whose queues you want to view.

Label 3

Queued interactions

The queued interactions in the selected queue group showing the date and time at which each interaction entered the queue. Also shown is basic metadata for the item (for example, an email's origination and destination address, and email subject). Interactions tagged with an owner are those claimed by users for processing. See Claim (Cherry-Pick) a Queued Email.

Label 4

Refresh and scroll buttons

Indicates the number of queue interaction records that are currently in view and the total number of records that have accumulated. Use the available arrow buttons to see records that not currently visible in the panel.

	Refreshes the panel to include any interactions that may have been queued after you opened this instance of the panel or last refreshed it.
	Displays the first page of records.
	Displays the previous page of records.
	Displays the next page of records.
	Displays the last page of records.