Create Custom Unavailable Statuses

Supervisors only

You can change the list of Unavailable statuses that DTA users can select from the Availability Status section of the main application window.

Select presence status

Procedure

  1. In the Toolbar at the left of the DTA main application window, click the Toolbar Settings button to display the Settings Window.
  2. In the Settings window, select Service Management.
  3. Select Custom User Statuses.
  4. Type a new status in the Status field and then click Add.

Creating custom user statuses

The status is added to the list of custom statuses below.

You can remove a status from the list by clicking its Delete button.

  1. Close the Settings window by clicking its  button, or by clicking anywhere outside the window within the main application window.