The storm platform routes each contact entering the platform on an access point, to a destination using a route plan.
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Action |
Description |
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Displays a list of access points that is filtered to display access numbers only. |
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Allows you to configure routing for multiple access points in one operation |
The following channels are supported.
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Channel |
Description |
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Voice |
Telephone number (access number) are configured by Content Guru. |
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SMS |
SMS short/long codes are configured by Content Guru. |
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Facebook access points are created automatically, then configured in STUDIO. See the storm INTEGRATE: Facebook Configuration Guide for full instructions on configuring your system to integrate with Facebook. |
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LINE |
LINE access points are created outside of storm, then configured in STUDIO. See the storm INTEGRATE: LINE Step-by-Step Guide for full instructions on configuring your system to integrate with LINE. |
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Microsoft Exchange |
Access points for Microsoft Exchange email are created in STUDIO. See the storm INTEGRATE: Email Configuration Guide for full instructions on configuring your system to integrate with Microsoft Exchange. |
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Trustpilot |
Trustpilot access points are created outside of storm, then configured in STUDIO. See the storm INTEGRATE: Trustpilot Step-by-Step Guide for full instructions on configuring your system to integrate with Trustpilot. |
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X (formerly Twitter) |
X (formerly Twitter) access points are created outside of storm, then configured in STUDIO. See the storm INTEGRATE: X (formerly Twitter) Configuration Guide for full instructions on configuring your system to integrate with X (formerly Twitter). |
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Viber |
Viber access points are created outside of storm, then configured in STUDIO. See the storm INTEGRATE: Viber Step-by-Step Guide for full instructions on configuring your system to integrate with Viber. |
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WhatsApp access points are created outside of storm, then configured in STUDIO. See the storm INTEGRATE: WhatsApp Step-by-Step Guide for full instructions on configuring your system to integrate with WhatsApp. |
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Web chat |
Web chat access points are created in STUDIO. See the storm INTEGRATE: Web Chat Technical Reference Guide for details on how to configure Web chat. |
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Type of Route Plan |
Description |
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Configure primary and disaster recovery routing. |
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Assign a routing schedule of one or more time bands to an access point/group. |
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Configure an access number to apply alternative routing to calls or SMS messages from a group of specified numbers or number prefixes, and emails from a group of specified email addresses or domains. |
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The storm auto attendant service provides a means of playing a recorded menu of options to the caller when they dial an access point number. |
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Use this to route incoming voice calls to two or more destinations or services based on a specified percentage weighting. |
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Used to configure voicemail at the storm access point/route plan level. |