Introduction to VIEW Historical Data Sources

storm VIEW historical data sources are databases for storing information pertaining principally to interactions on the storm platform. When an interaction ends, the applications that handled it write data records for the interaction to designated historical data sources. Information about storm CKS records is also written to a historical data source whenever export criteria are matched during CKS scheduled exports. Data collects in a data source and is stored for a rolling 13-month period. Report administrators can then pull this data into historical reports for display on dashboards.

 

		Voice, SMS, email, web chat, and social media interactions handled by storm applications. Also, information pertaining to exports from the storm CKS database.
		Historical data sources
		Historical reports for display on dashboards

There are nine different historical data sources and each stores items of data for each event in a raw data field. These fields can be exported to reports and are therefore also referred to as data export fields. What is stored in each field depends on the data source and the type of event. For example, if a data source has a field for storing an interaction’s talk duration, then this field will be populated for a voice interaction only and be blank for an email interaction.

A basic introduction to the historical data sources with examples of how each is populated from a single interaction is described in the Historical Data Sources section of the storm VIEW User Guide.