Agent Completion Codes
This report displays the final completion codes that were selected by agents who handled incoming calls, allowing you to see the outcome of such calls in your contact centre.
The statistics can be displayed in a choice of formats.
Basic Information
|
Category |
Agent |
|||||
|
Custom or data export |
Custom |
|||||
|
Channels |
|
|||||
|
Historical Data Source |
CONTACT Data Records |
|||||
|
Supported formats |
|
|||||
|
|
Dimensions and Metrics
The report is broken down by the Call Completion Code dimension. The following metric is displayed for each completion code:
|
Metric |
Description |
|
Incoming Communications |
The number of incoming communications to your organisation across all channels. |
Report Filters
None.