Create Hunt Groups

This topic tells you how to create hunt groups. You must then assign users to the hunt groups as described in Change User Assignment to Queues and Hunt Groups.

The topic also covers Edit a Hunt Group and Delete a Hunt Group.

Procedure

1. Open the Configuration panel by clicking the  button in the top right of the CONDUCTOR window.

If  is not visible, switch to View mode or click .

2. Select Add Hunt Group to open the Add Hunt Group sub-panel and then enter a name for the group (you cannot edit this name later):

3. Click the Add button.

The hunt group appears in the Element Workflow panel. The image below shows a newly created hunt group named 'IT Support'.

4. Create further hunt groups as desired.
5. Close the Add Hunt Group sub-panel.

Related Tasks

Edit a Hunt Group

You can edit the name of a hunt group.

1. Switch to Edit mode using the Edit switch on the Toolbar.

2. Click the hunt group's  button in the Element Workflow panel.
3. Edit the hunt group name in the Edit Hunt Group sub-panel and then click the Edit button.

Note: you can also edit hunt group settings in View mode by selecting the  button in the top right of the CONDUCTOR window and then selecting Edit Hunt Group in the Configuration panel.

Delete a Hunt Group

1. Switch to Edit mode using the Edit switch on the Toolbar.

2. Click the hunt group's  button in the Element Workflow panel.
3. Click the Delete button.
4. Confirm that you wish to proceed with the deletion.
5. If the hunt group was connected to services, edit those services so that interactions that were previously routed to the deleted hunt group are routed elsewhere.

See also Change User Assignment to Queues and Hunt Groups.