Change User Assignment to Queues and Hunt Groups
This topic tells you how to change user assignment to queues and hunt groups.
When you create a queue, every user of type 'CONTACT Agent' is automatically associated with the queue as a non-assigned user. In contrast, when you create a hunt group, every user (of any type) is automatically associated with the hunt group as a non-assigned user. A non-assigned user cannot receive communications. To allow this, you must assign them to the queue or hunt group.
Note: user assignment to an access point is covered in Connect an Access Point to a User.
Prerequisites
Procedure
This displays every configured user in the Configuration panel. A user will be either be in the queue or hunt group's 'Assigned' or 'Not Assigned' list.
To unassign a user, find them in the 'Assigned' list and then click their button. The user will no longer be able to receive traffic that is routed to the queue or hunt group.