Welcome to the online Help for storm DTA® (Desktop Task Assistant™), an intuitive online portal that can be used as part of storm UC and CONTACT™ for online call and multi-channel contact handling.
Click the Contents link at the top left of this Help system to open or return to the navigation menu at any time. The Help file can also be searched by keyword, and an index of key phrases can be found under the Index menu. At the top right of each page are navigation links ('Breadcrumbs') showing where you are in the Help. They look like this: 'Home > Welcome'.
Software version: 1.04.05 Document revision 2.57
Classification: Public
For security and billing purposes, we impose a maximum call duration of 24 hours. Any call reaching 24 hours in duration is terminated.
All features of this software are licensed. Not all users will have access to every feature detailed in this help.
Access to certain features depends upon your installation settings, user rights and licensing agreements. Contact your commercial representative for further details.
The recommended screen resolution is 1024x768 pixels or above.
Note: screen resolutions below 890 x 685 pixels cause scroll bars to appear, and certain page elements may be hidden from view. Using the Windows 'Scale and layout' function to make your desktop appear larger will reduce the screen resolution and may mean that scrolling is necessary to see all of the elements on the page.
Note: storm products are designed to be used at the browser's default view settings (100% zoom). Use of other zoom levels may yield unpredictable results.
storm DTA is accessed via your web browser. The following browsers are supported:
Notes: the interface is tested in the latest versions of these browsers at the point of release. We recommend you use the latest available version and install all critical security updates and patches. If you have a requirement to use the interface in a specific browser version not listed above, please contact your support representative for advice.
Versions of Microsoft Edge Legacy prior to version 80 are no longer supported.
You must have JavaScript enabled in the browser you are using.
DTA Web iPath®
DTA Web iPath uses the HTML5 and WebRTC standards to deliver secure SIP voice calls via your browser. It is currently supported in the latest versions of the following browsers when using the Microsoft Windows operating system:
An audio device such as a USB headset is also required to be able to handle voice calls via your browser.
Note: DTA Web iPath is not available for users configured as PSTN paired users.