Create a User Paging Group

A paging group is used to group together UC users for the purposes of allowing them to communicate with each other via a voice broadcast.

1. Select Routing > Treatments > Add Treatment.
2. In the Treatment Name field, provide a meaningful name for the paging group.
3. In the Treatment Type field, select 'Paging Group'.
4. Select the site at which the pickup is located.
5. In the CLI Presentation field, select the details to display to paged users.
6. Use the Default Paging Mode field to select the paging mode:

• Listen only: group members will hear paging calls as a one-way broadcast. The caller will not hear the called parties.

• Talk only (meeting room: group members will broadcast to the caller and the caller cannot speak to them. This allows a caller to monitor a meeting.

• Talk and Listen: the caller and the group members are placed into a multi-party conference call. The caller and the called parties can hear one another.

Note: the Default Paging Mode setting can be overridden for individual members of the paging group as you add them to the group.

7. Select the Treatment Language to be used for system prompts.
8. Click Add Treatment.
9. Assign users to the paging group by selecting Routing > Treatments > User Mapping.

10. To be able to dial the paging group, map an available extension to it. See Create and Assign Extension Numbers.

For information on the other options in the Treatment Type drop-down list see the section Reference: UC/CONTACT Menu Items.