Configure a User's Services

A user inherits services from their assigned service type. For a user, you can:

• Configure some of these services (such as call forwarding and recording)
• Override the settings defined in the assigned service type.

When you set up a user, you are required to assign them a service type. The user inherits all the features of that service type. You can then made amendments at user level, so that the user has a different set of features from those on the service type assigned to them.

If you later make a change to the service type, if you select the Apply new setting to existing users with this Service Type? check box, the amended settings are applied to existing users, as well as future ones, when you click the Update Service Type button.

Note: in this circumstance, the system applies only those service type settings that have been amended to existing users; all their other settings remain unaffected.

If you apply a different service type to a user, their existing settings are overwritten with those of the new service type.

Configure Services

1. Select Users > Edit User and then select the user.
2. Select the user's Edit User Services button.

3. On the Edit User Services screen, select the appropriate button in the Configure column.

4. Configure the settings on the screen that is displayed and then update those settings. Shown below are a user's recording account settings.

Override Service Type Settings

1. Select Users > Edit User and then select the user.
2. Select the user's Edit User Services button.

3. On the Edit User Services screen, change the desired settings.
4. Click Update User Services.