Configure Hardware Devices

This typically refers to the physical IP desk phones that your users will be using and extends to fax devices and analogue telephone adapters. You can add devices singly or in bulk.

Adding a Single Device

1. Click Hardware > Add Devices.
2. Ensure that the Add Device option is selected and then provide the following information on the Enter Device Details panel:

Field	Notes
Device Identifier	The MAC address of the device. For a Panasonic DECT handset enter the IPEI number.
Description	Additional information about the device, for example the department or user to which it is assigned.
Manufacturer	Select the manufacturer.
Model	Select the model.
Username	The device's username. Spaces are not permitted. A secure password is auto-generated. (This field is not used for DECT handsets - see the description of the DECT Station field, below.)
IP Address	Leave blank. This is assigned automatically when the device first registers.
Site	Select the site where the device is located.
Roaming?	Select this check box if the site where the device is located may vary. For emergency calls made from the device, the CLI will include a suffix to indicate that the physical location of the device cannot be ascertained from the CLI. If you leave this clear, a User field is displayed, which you can use to associate the device with a Meeting Room user, and so set it up as a permanent conference room phone.
DECT Station	If the device is a DECT handset, use this to select the DECT station (the Username field is hidden). This is the MAC address of the device.

3. Click Add Device.

Adding Multiple Devices (In Bulk)

1. Prepare a file containing ten columns with the following headings, in the order in which they are listed here and then populate the fields with the relevant values but leave the IP Address and Domain columns blank.

Identifier
IP Address
Username
Description
Vendor ID
Model ID
Domain
Site
Nomadic
DECT Station
Pairing User

Note: the Nomadic field corresponds to the Roaming? field. For fixed-paired phones that are permanently paired with a user of ‘Meeting Room’ type, the Pairing User field identifies the user and corresponds to the User field (shown when a non-roaming device is assigned to a site that prevents internet calls).

2. Click Hardware > Add Devices.
3. Select the Import Devices from File option.
4. Click the Choose File button and then locate the file you prepared earlier.
5. Click Import File.

Note: you can also import devices as a single column of MAC addresses. Use the Vendor and Site lists to set these details for all devices. The Username and Description fields for a device are set to the MAC address.

Add a Reboot Schedule

As an alternative to manually rebooting hardware devices to resolve issues, you can schedule your devices to reset at allocated times. This is useful if you want to reboot devices in bulk or during a quiet period.

1. Click Hardware > View Devices.
2. On the View Devices screen, select the check boxes next to the devices you want to reboot.
3. Click the Assign Reboot Schedule button.
4. Enter the reboot time and then click Assign to Selected Devices.

The scheduled reboot time is displayed on the View Devices screen:

To remove schedules, select the devices and then click Remove Reboot Schedule.

Note: you can reboot a device immediately by clicking the Reboot Selected button.