Appendix: Centrex Origination and Destination Filters

Centrex Origination and Centrex Destination are deprecated filters in the CONTACT Data Records data source. You may see these in some standard metrics where they are used to establish the direction of interactions in relation to the storm UC/CONTACT application (formerly known as Centrex or PBX). For example, the setting Centrex Origination = 'False' and Centrex Destination = 'True' in a metric displays records associated with incoming interactions to the storm UC/CONTACT application. The setting Centrex Origination = 'True' and Centrex Destination = 'False' displays records associated with outgoing interactions.

When designing your own metrics, use the filters Agent Call Direction and Agent Call Target to establish the direction of interactions.