Transcript Details Panel

In some deployments, this panel is displayed automatically when a call is transferred to you from a chatbot. It provides a transcript of the conversation between the original party and a chatbot so that you can understand the context of the caller-to-chatbot interaction while engaging with the transferred caller. The panel closes automatically when the call ends.

 

 

 

		Panel help and  control buttons	Displays this Help page. Expands a single-width panel to double width, or a double-width panel to maximum width. Maximum width takes up all of the available workspace to the right. Collapses a double-width panel to single width, or a maximum width panel to double-width. Hides the panel. You can restore it by clicking its   button in the Interactions Panel.
		Transcript Display Area	Displays the details of the chatbot conversation. The messages are colour-coded. White Original party's messages Grey Chatbot messages.