Purge Recordings

You can configure the system to permanently delete all voice and text-based recordings automatically after a defined period. This applies to all recordings on access numbers as well as all calls and interactions recorded per user as configured in storm UC and CONTACT. All recordings are accessible to recording managers in storm RECORDER.

You can configure the purge to occur at the organisation level. If you provide call centre services for multiple clients, you can also configure shorter retention periods for recordings against the following object types:

• Outgoing communication on selected presentation CLIs
• Incoming communication on selected access numbers
• Export values (for recordings that were exported to an external system and tagged with export values).

Purging Recordings at the Organisation Level

1. From the STUDIO main screen, select Service Configuration > Templates and Profiles > Recording Retention.

2. Select the Purge Recordings check box and then enter the recording storage duration (maximum 3650 days):

3. Click Save default purging settings.

Purging Recordings for Access Numbers, Presentation CLIs, and Export Values

You must create a recording retention period profile and then assign it to selected access numbers, presentation CLIs, or export values:

1. In the Recording Retention Periods panel (see previous section), click Add.
2. Name the retention period profile and then specify the retention period (this must not exceed the organisation-level setting):

3. Click Save.
4. In the Recording Retention Rules panel (see previous section), click Add.
5. Name the rule and then specify the object type from the options list.

6. Enter the number(s) or value(s), and then select the retention period profile to apply:

7. Click Save.