Create a Matching Rule Schedule

1. Navigate to Queue Management > Matching Rule Schedules. 

Any matching rule schedules that you have previously created will appear in the panel that is displayed, and you can filter the list by entering search criteria in the Search schedules field.

2. Click the  Add Schedule button.

3. Enter a meaningful name for the schedule. It must be unique.
4. Select the days of the week the schedule applies to.
5. Using the 24 hour clock format, type the start and end times for the selected days, or use the Clock  button to select the times.

6. To add additional day/time combinations to the schedule, click the  Add Criteria button and enter the details. You can delete a schedule by clicking the Delete  button.

7. Click the Add Schedule button at the bottom of the page.
8. You can now assign the schedule to a matching rule.