Audit Log

The Audit Log panel displays a record of user events, such as the time a user logged into CONDUCTOR, and the changes they made. You can export the content of the audit log as a CSV file.

1. In the main menu, click Audit Log. The log entries you have access to according to your access profile are displayed.

Note: the global filter setting affects this page. If the global filter has user group filters in place, this page is filtered according to the users in those user groups and only the applied global filters are available for selection from the Users drop-down list. To show all users for example, you may need to update or clear the global filter. In step 3. you can use the dedicated filter to filter users.

2. Use the date pickers on the From Date and To Date fields to define the period for which you want to see data.
3. At the Users drop-down list, optionally filter and select users. 

Tip: if the required users are not showing as options for selection in the filter, you may need to reset the global filter.

Note: if you use the global filter to select user groups after you have filtered users in the display, if none of the filtered users are members of any of the filtered user groups, you will see the message 'No records available'.  To correctly display the results from the global filter, click the Users drop-down list and click again outside it.

4. Select the check box next to each user you want to include, followed by the Save button.

Items in the audit log are sorted by date, with the most recent items at the top. The following table explains what each column shows.

Column	What is shows
Action	The type of change that was made (create, update, delete, for example).
Date and Time	The date and time the user made the change.
User	The user's name.
Username	The user's username within CONDUCTOR.
Type	The type of CONDUCTOR element (for example, service, parameter, skill) that was affected by the user's action.
Name	The name of the element that was affected by the user's action.
ID	The element's unique ID within CONDUCTOR.
Service	If a service was changed, the name of the service.
Parameter	If a parameter was changed, the name of the parameter.
Agent	If an agent group (skill) was changed against a queue in the skill matrix, the name of the agent.
Queue	If an agent group (skill) was changed against a queue in the skill matrix, the name of the queue.

If the change involves an update, the relevant line has a down arrow next to the last column. Clicking the arrow displays information about the change. This may include a change to the name or description of the parameter. It may include a change to the value of the parameter.

For enumeration parameters, it may include a change to the value of an option's name or number, or the deletion of an option.

For voice media, it may include the addition of a new prompt to an announcement, or the deletion of a prompt from an announcement:

Export an Audit Log

1. Optionally, use the date pickers on the From Date and To Date fields to define the period for the data.
2. Click the Export button in the top right corner to export the data to a CSV file.

If your export was successful, a message confirming this is displayed.

Note: the data is presented in the exported file in a similar format to that shown on the screen, according to the filters you have selected.