Examples of How to Use Actions

Example of How to Configure a Menu with a Numeric Action (Data) Type

1. Create the actions.
2. Create a menu.
3. Configure the menu with the actions you created in step 1.

4. On selection of a menu keypress, the caller is routed according to the value.

Example of Configuring a Menu with the Menu or Queue Action (Data) Type

1. Create a menu and configure it with the Menu action type ('Existing Claims' menu in this case), in effect creating a sub-menu.

2. Create a menu and configure it with the Queue action type ('Route to valid queue claim' in this case), to route callers to a particular queue.

In the same way you could, for example, configure a time schedule with an action type 'Announcement', to play an announcement at a specific time of day.