Set up and Force Sites to Disaster Recovery

You can force all queues to disaster recovery, or force a site to disaster recovery. When a site is forced to disaster recovery, all communications to the site are diverted according to disaster recovery rules.

1. Set up disaster recovery instructions for each treatment at the site
2. Force a site or all sites to disaster recovery manually on the graphical interface or set up disaster recovery activation by remote dial-in.

Setting up Disaster Recovery Rules for Each Treatment at the Site

Do the following for each treatment at the site:

1. Select Routing > Treatments > View Treatments.
2. On the View Treatments screen, click the Extended Properties button for the treatment.
3. Use the Disaster Recovery Rules panel to select the appropriate action.

Force a Site or All Sites to Disaster Recovery Manually

1. Select Routing > Treatments > View Treatments.
2. To force a particular site to disaster recovery, select the site then click the Force Site to Disaster Recovery toggle button:

To force all sites to disaster recovery, click the Force All Queues to Disaster Recovery toggle button.

The disaster recovery status {DR} is shown in the Actions column.

Set up Dial-In Disaster Recovery Activation

1. Select Treatments > Add Treatment.
2. On the Add Treatment screen, provide a meaningful name and configure as follows:

3. Select the Treatment Language to be used for system prompts.
4. Click Add Treatment.
5. Select Organisations > Sites > View Sites. On the View Sites screen, click the Edit button for the site you selected in step 2. From the Edit Site screen, make a written note of the site's site code and PIN code.

6. Give the site code and PIN, and the access number or extension to the individuals who are required to set the site to disaster recovery by dialling in.