System variables
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@CallRecord |
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DDI |
Dialled number. |
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CLI |
Originating number. |
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CLIWithheld |
True: CLI withheld. False: CLI not withheld. |
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PresentationCLI |
The presentation CLI for the call. |
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PresentationCLIWithheld |
True: Presentation CLI withheld. False: Presentation CLI not withheld. |
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CallID |
Unique ID for the call. |
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StartTime |
The time at which the call reached the storm platform in the format YYYY-MM-DD HH:MM:SS |
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SetupDuration |
The duration between the call reaching the storm platform and being routed to its destination (to the nearest tenth of a second). |
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RingingDuration |
The call ringing duration (to the nearest tenth of a second). |
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CallDuration |
The call duration (to the nearest tenth of a second). Includes calls that are in progress. |
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ClearingCause |
The call result code, using Q.850 values. For incoming calls, this variable is populated when the call ends (its value is available in a clear down handler script). For calls made via the Outbound Call action cell, the value can be captured in a local variable. |
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Transferor User ID |
ID of the PBX user who transferred the call to the script. |
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Transferor Username |
Username of the PBX user who transferred to the script. |
Call Record
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@CLI |
Originating number. |
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@DDI |
Dialled number. |
SMS Record
Available for inbound SMS messages only.
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@SMS Origination |
Originating number. |
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@SMS Destination |
Destination number. |
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@SMS Message |
Message text. |
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@SMS Keyword |
Keyword. |
Web Record
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@Web Origination |
Originating address. |
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@Web Destination |
Destination address. |
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@Message Header |
Message header. |
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@Message Content |
Message content. |
IM Record
These are for web chats.
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@IM Mailbox |
Mailbox ID. |
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@IM Chat ID |
Chat ID. |
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@IM Name |
Name. |
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@IM Subject |
Subject. |
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@IM Query Parameter |
If your organisation implements a custom form to enable customers to start a web chat, the information on the form is passed to the script via this parameter. (See the description of the Parse String action cell.) |
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@From Address |
From. |
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@To Address |
To. |
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@CC Address |
CC address. |
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@Email Subject |
Subject. |
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@Email Message |
Message text. |
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@Matched Email Address |
Where the email has more than one ‘To’ email address, this is the one to which it was routed by the script. |
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@Number of Email Attachments |
Number of attachments in the email. |
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@Twitter Origination |
Originating Twitter account. |
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@Twitter Destination |
Destination Twitter account. |
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@Twitter Message |
Message content. |
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@Twitter DM Flag |
Indicates whether or not the message is a Twitter Direct Message. |
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@ Twitter Metadata |
Track information. |
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@Facebook Origination |
Originating Facebook account. |
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@Facebook Destination |
Destination Facebook account. |
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@Facebook Message |
Message content. |
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@Facebook DM Flag |
Indicates whether the message was posted on your Facebook page (a public message) or was received from that page via Facebook Messenger (a direct message). |
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@Facebook Message Status |
Indicates whether the message is an initial public post, an initial direct message, or a follow-on comment. |
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@Facebook Metadata |
Any additional information provided by Facebook. |
Available in a Dial script for an OUTBOUND campaign.
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@ID |
Call unique ID. |
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@Name |
Name of contact. |
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@Number |
Dialled number. |
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|
Contact’s email address. |
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@Misc1 - @Misc20 |
Miscellaneous fields 1 - 20, mainly for user-defined data. |
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@Attempts |
Number of attempts made to call this number. |
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@Last Result |
The result of the last processing attempt. Either a system-generated value (for example 'Busy' or 'Preview rejected by agent), or the last agent-selected completion code. |
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@Last Called |
Date and time the contact was last processed by OUTBOUND. |
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@Table Name |
DATA MANAGEMENT table name. |
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@View Name |
DATA MANAGEMENT table view name. |
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@System Retry |
Indicates whether or not the call was placed as a result of the record being selected using the retry profile assigned to the campaign. |
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@Scheduled Callback |
Indicates whether or not the call was made as an agent-scheduled callback. |
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@Callback Time |
For a call pertaining to an agent-scheduled callback, the date and time the callback was scheduled to be placed. |
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@Callback Agent |
For a call pertaining to an agent-owned callback, the name of that agent. |
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Misc Fields |
$_Misc_1 - $Misc_20 |
Miscellaneous fields used to hold call data. |
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Dial fields |
$_Call_Result |
For outbound campaigns, used to hold the completion code. |