Introduction

storm CONDUCTOR is a workflow design tool that empowers you to rapidly build a functioning contact centre configuration in one place and with minimal effort. With the tools to rapidly configure services and queues, your contact centre will soon be routing calls to your workforce.

Key Feature Summary

CONDUCTOR provides the following features:

• The rapid creation of a contact centre through an intuitive graphical user interface 
• End-to-end contact centre configuration in one place
• A powerful service-building tool
• Queue-building capabilities
• Caller priority queuing, such that callers can be dynamically progressed within or between queues
• Integrated text-to-speech facility allowing the creation of audio from typed text for use in services and queues
• Upload of voice prompts, and hold music from external sources
• Instant deployment of changes to contact centre configuration with no disruption to live service
• Full integration with other storm products.