As an administrator, you can choose which CONDUCTOR features to grant to other CONDUCTOR administrators and supervisors in your organisation.
User rights must be assigned from within storm STUDIO. See the storm STUDIO User Guide for details.
Feature |
User Right |
Gives Permission to ... |
CONDUCTOR |
CONDUCTOR |
Access CONDUCTOR v.3.01 onwards. |
|
CONDUCTOR Global Filter |
Use the global filter. |
CONDUCTOR Overview |
Overall |
Access CONDUCTOR v.3.00. |
Access Points |
Read |
View access points. |
|
Update |
Update existing access points. |
Actions |
Read |
View actions. |
|
Add |
Add new actions. |
|
Update |
Update existing actions. |
Announcement |
Read |
View announcements. |
|
Add |
Add new announcements. |
Update |
Update existing announcements. |
|
Audit Log |
Read |
View the audit log. |
Command Centre |
Read |
View the Command Centre. |
|
Update |
Update service parameters in the Command Centre. |
Matching Rule Schedules |
Read |
View matching rule schedules. |
|
Add |
Add new matching rule schedules. |
|
Update |
Update existing matching rule schedules. |
Media Management |
Read |
View media groups and prompts. |
|
Add Prompt |
Add text prompts. |
|
Upload Media |
Record voice prompts and upload voice prompts and hold music. |
|
Update |
Update media items. |
|
Delete |
Delete media items. |
Menu |
Read |
View menus. |
|
Add |
Add new menus. |
|
Update |
Update existing menus. |
|
Import |
Import menus. |
Parameters |
Read |
View parameters. |
|
Add |
Add new parameters. |
|
Update |
Update existing parameters. |
Queue Management |
Read |
View queues. |
|
Add |
Add new queues. |
|
Update |
Update existing queues. |
Services |
Read |
View services. |
Add |
Add new services. |
|
Update |
Update existing services. |
|
Parent Services |
Inherit parameters from parent services. (Currently feature flagged). |
|
Skill Matrix |
Read |
View the skill matrix. |
|
Update |
Update the skill matrix. |
|
Import |
Import a skill matrix. |
Skills Matrix (to be deprecated) |
Read/Update/Import |
As above, for Skill Matrix. |
Time Layers |
Read |
View time layers. |
|
Add |
Add new time layers. |
|
Update |
Update existing time layers. |
Time Schedules |
Read |
View time schedules. |
Add |
Add new time schedules. |
|
Update |
Update existing time schedules. |
|
User Group |
Assign a time schedule to user groups. (Currently feature flagged). |