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  2. Contact Centre Configuration >
  3. Create an Agent Script

 

Create an Agent Script

Agent scripts allow agents on voice calls to read on-screen text in the DTA. Agent scripts are commonly used for dialler agents participating in OUTBOUND campaigns but can also be used for inbound agents. Once created, a script must be assigned to the relevant inbound or OUTBOUND queues.

  1. Select storm Contact > Organisations > Agent Scripts.
  2. Select New Agent Script.
  3. On the Configure Agent Scripts screen, provide a meaningful name for the script and then use the text field to enter the desired text.

  1. Click Save.

The script is not active until it is assigned to a queue.

Note: in your agent script, you can include the {Day Period} and {Agent Name} variables, as well as variables used in a Route to Contact action cell in a FLOW script. Prefix the variable name with an underscore in both the agent script and in the FLOW Route to Contact action cell, to cause the variable to be displayed only in the agent script, and not in the storm DTA Web iPath contact panel. See the FLOW User Guide for details.