Create a Schedule

A schedule defines the times at which services such as callbacks are available.

1. Click Services > Schedules > Edit Schedules.
2. Click Create Schedule to add a new schedule.
3. Enter a name for the schedule.
4. If relevant, select a time zone.

Note: the time zone of the organisation to which you are logged in is displayed here and used as the default. If you select a different time zone, the system applies the times you enter with reference to the time zone selected for the schedule instead. 

5. For a callback schedule, select the days of the week when callbacks will be available.
6. Define the hours during which callers can request a callback.

7. Click the Add to Schedule button to define additional schedules.
8. Click the Add Exception button to create exceptions to the schedule. See Schedule Exceptions for more information on exceptions.
9. Click the Save Schedule button to save the schedule.

Schedule Exceptions

Schedule exceptions allow you to define a period when the main schedule will not apply, such as on a bank holiday.

1. Enter the date and select No Schedule to define an exception for the whole day.

2. Or specify the hours that the schedule should not apply, by entering the start and end times.

Note: callback schedules are enabled in Routing > Treatments > Edit Treatment by selecting Enable Callback, and picking the required schedule from the drop-down list.