Assign Agent Groups to a Supervisor
Supervisor users may use DTA and VIEW to monitor and manage only those agent groups to which you grant access.
- Select storm Contact > Agent Groups > Supervisor Agent Groups.
- Select the supervisor user to whom to grant access and then select the check box next to each agent group you want to assign.
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- Click Update Changes.
Note: supervisors may be able to assign agent groups to peer supervisors from the DTA (subject to rights).